Terms of Service

1. Who we are

Smart Reception AI is operated by Muhammad Elahi ("we", "us", "the seller"). When you create an account or purchase a membership, you are contracting with Muhammad Elahi. You can reach us at support@smartreceptionai.xyz.

2. Acceptance of these terms

By creating an account, accessing, or continuing to use Smart Reception AI, you agree to these Terms of Service. If you do not agree, do not use the service. If you use the service on behalf of a business, you confirm you have the authority to bind that business to these terms.

3. The service

Smart Reception AI provides an AI voice receptionist for your business: it answers and places phone calls using a phone number you connect, follows the business information and rules you provide, records call status, duration, and transcripts in your dashboard, and shares your booking link with callers. Membership plans (Starter and Growth) are billed monthly and include the call minutes shown on the pricing page.

4. Acceptable use

You must not misuse the service. In particular, you must not:

• Use the service for any unlawful purpose, or to violate any law or regulation, including telemarketing and robocalling laws that apply to your calls.
• Use the service for fraud, spam, or unsolicited bulk calling.
• Infringe the intellectual property or privacy rights of others.
• Interfere with the security or operation of the service, including introducing malware, probing or scanning systems, or scraping the service.
• Reverse engineer, resell, or redistribute the service, or circumvent plan limits or technical restrictions.

You are responsible for the business information, greetings, and instructions you give the AI, for how you use call recordings and transcripts, and for having the right to call the phone numbers you dial.

5. AI-generated content

The receptionist's responses are generated by an AI model and may occasionally be inaccurate. You are responsible for reviewing the knowledge base and rules you provide and for verifying important details the AI communicates to your callers. The service is not a substitute for professional advice in regulated fields.

6. Intellectual property

We retain all ownership of the service and its intellectual property, including the software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan. You retain ownership of the business content you provide; you grant us a limited license to host and process it solely to provide the service to you.

7. Service level

We work hard to keep the service available, but we do not guarantee uninterrupted or error-free performance. The service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

8. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Checkout Buyer Terms. Memberships renew monthly until cancelled. You can cancel at any time; your access continues until the end of the paid period.

9. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, fail to pay, create a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. When your access ends, your call logs and business data may be deleted after a reasonable retention period.

10. Liability

To the fullest extent permitted by law, we are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing in these terms excludes liability for fraud, death, or personal injury where the law does not allow it.

11. Changes and contact

We may update these terms from time to time and will post the current version on this page. Continued use after a change means you accept the updated terms. Questions? Email support@smartreceptionai.xyz.